Train delay compensation
Flooding has triggered delays on commuter routes into Waterloo after torrential rain hit London yesterday.
Free airline Trains services were hit by delays and cancellations after flooding along with a signalling problem.
In a statement, Free airline Trains said: "Due to flooding inside the Fulwell area, we have been unable to run trains between Fulwell and Shepperton in both directions.
"London Waterloo to Shepperton departing at 12 and 42 minutes past will terminate at Fulwell
"Shepperton to London Waterloo departing at 10 and 40 minutes past begins from Fulwell.
"We are very sorry for any disruption this will cause to your journey today."
Customers informed the 281, 131, 57 Kingston, 71 and 465 buses will be accepting South West Trains tickets, while rail replacement buses would be also available.
Angry passengers latched onto Twitter to voice their frustration over the cancelled services.
Seriously @SW_Trains when will the fulwell tunnel flooding problem be sorted?! It has been going on for many years now.
- Laura (@brainy_laura) May 11, 2016
Ray Rosario ?wrote: "Why do we need to endure this each time there is certainly heavy rain? Surely its about time something was over to fix this properly."
Elizabeth Gant ?said: "@SW_Trains thanks. 4 GCSE students are in a taxi to college. Will submit receipt to SWT. No buses at Hampton."
While Glenn Turner ?tweeted: "@SW_Trains where are these buses? Got told from ticket office to make own method to Walton or Staines Stations at own expense- joke."
And yet another Twitter user posted: "@SW_Trains again? Every times it rains, it's not like we live in England where it rains all the time."
Lines ended up reopened by 9.45am, but customers were warned to expect delays and cancellations until a minimum of 10am.